Comment by muks

Here's an example of the quality of Uber's customer support: https://twitter.com/muks/status/1137237193657868289

This was after I reported that my 72 year old mother was asked to get out of the car by the driver after sitting in it, because he learned of the destination after starting the trip and did not want to take her there. Uber does not show the destination to the driver before starting the trip.

I was probably speaking to a bot, or nobody had the patience to fix the problem.

Edit: I haven't used Uber since that incident.