The idea of trusting any institution whose naked reason for existing is making money is absurd. Neither employees nor customers should expect anything from businesses but a concerted, rational, attempt to separate them from whatever value they might be capable of giving up and as cheaply as possible.
Its crazy that these institutions, which are fully rational in their pursuit of profit, want to gussy up their relationship with customers and employees as "personal" when it manifestly isn't. They see you as an entry in a spreadsheet but they want you to see them as a warm friend.
Its crazy that these institutions, which are fully rational in their pursuit of profit, want to gussy up their relationship with customers and employees as "personal" when it manifestly isn't. They see you as an entry in a spreadsheet but they want you to see them as a warm friend.