> The best and brightest people do not sign up to stand behind a booth at a car rental agency.
According to the article, the guy behind the counter at Hertz agreed with the author about their insane charter flight policy, and tried to help him fix the situation, but was powerless. The red tape was all above his head and much of the confusion/frustration was on the phone with customer support.
According to the article, the guy behind the counter at Hertz agreed with the author about their insane charter flight policy, and tried to help him fix the situation, but was powerless. The red tape was all above his head and much of the confusion/frustration was on the phone with customer support.