I'm the last guy in line to apologize for Google's attitude with regards to customer service, but to the extent my cynical blackened heart beats for anyone, it is the kayaking guy (et al) who paid those thousands of dollars and received no service in return for it. They have kids to put through school and Christmas presents to buy, too.
He got a real human to look into his account, incidentally, which I would have killed for a few times. They told him the breaks: you broke the rules, no, there is no second chance.
He got a real human to look into his account, incidentally, which I would have killed for a few times. They told him the breaks: you broke the rules, no, there is no second chance.