After months of suffering with this, with an out warranty 15" MBP 2016 that was relegated to desk duty with an external keyboard, I heard about this program. I made an Apple Store appointment for the next day (a Tuesday); they checked it, warned me it could be a week or more because of a holiday that week. Thursday morning I had a call that it was ready. Total cost: $0 (according to the invoice the parts were over $800, including a mainboard replacement to fix a loose USB-C port). It was a basically new machine when I got it back.
I'm still sore over this kbd design, but its otherwise been a good laptop and their no-questions-asked handling of it was great.
I'm still sore over this kbd design, but its otherwise been a good laptop and their no-questions-asked handling of it was great.