Once cloudflare.com came back I decided to check out their business SLA, and it's not very encouraging:
> For any and each Outage Period during a monthly billing period the Company will provide as a Service Credit an amount calculated as follows: Service Credit = (Outage Period minutes * Affected Customer Ratio) ÷ Scheduled Availability minutes
- https://www.cloudflare.com/business-sla/
So assuming an outage affects 100% of your users (this one seems like it did, but that's not clear), they only refund the time the service was offline? According to pingdom this outage lasted ~25 minutes, so that's 25/(31 * 24 * 60) = .056% of our bill, roughly 11 cents.
It sounds like you just don't pay for the time the service didn't work, which isn't much of a guarantee, that's just expected (of course you shouldn't pay for services not provided). Most SLAs for critical services have something like under 99.99% uptime you get 10% of your bill back, under 99.5% you get 20% back, under 99% you get 50% back. (*Numbers completely made up to demonstrate the concept.)
Am I misreading this? Morning coffee hasn't kicked in yet so maybe I am.
> For any and each Outage Period during a monthly billing period the Company will provide as a Service Credit an amount calculated as follows: Service Credit = (Outage Period minutes * Affected Customer Ratio) ÷ Scheduled Availability minutes
- https://www.cloudflare.com/business-sla/
So assuming an outage affects 100% of your users (this one seems like it did, but that's not clear), they only refund the time the service was offline? According to pingdom this outage lasted ~25 minutes, so that's 25/(31 * 24 * 60) = .056% of our bill, roughly 11 cents.
It sounds like you just don't pay for the time the service didn't work, which isn't much of a guarantee, that's just expected (of course you shouldn't pay for services not provided). Most SLAs for critical services have something like under 99.99% uptime you get 10% of your bill back, under 99.5% you get 20% back, under 99% you get 50% back. (*Numbers completely made up to demonstrate the concept.)
Am I misreading this? Morning coffee hasn't kicked in yet so maybe I am.