This isn't the first time this kind of thing has happened, either. Amazon, before they introduced the Kindle, used Adobe DRM for ebooks. I lost a book I'd bought through them when they switched to Kindle.
The thing that really gets me is I had to register my book to buy it, with my email address. They had my address, and couldn't even be bothered to send me an alert, telling me that the DRM servers were being decommissioned, so if I wanted to license any new computers to use the book I should do so then.
I've not been able to replace that book either, so it's not like the refund they finally begrudgingly gave me could be put towards a replacement - that book has never been republished in any form that I have been able to find (Vinge's annotated version of his book A Fire Upon the Deep).
The thing that really gets me is I had to register my book to buy it, with my email address. They had my address, and couldn't even be bothered to send me an alert, telling me that the DRM servers were being decommissioned, so if I wanted to license any new computers to use the book I should do so then.
I've not been able to replace that book either, so it's not like the refund they finally begrudgingly gave me could be put towards a replacement - that book has never been republished in any form that I have been able to find (Vinge's annotated version of his book A Fire Upon the Deep).