> About 30 sites made it easy to sign up for services but particularly hard to cancel, requiring phone calls or other procedures. The Times requires people to talk with a representative online or by phone to cancel subscriptions, but the researchers did not study it or other publishing sites.
Nice that the editor was at least allowed to point out that their own employer employs many of these "dark patterns".
Nice that the editor was at least allowed to point out that their own employer employs many of these "dark patterns".