> IMs occupy this weird spot between face to face conversation and a nice well-written email.
IM is great; It occupies the perfect spot where the conversation is real time but the parties don't have to immediately answer. Having 30 seconds to think in between each interaction sounds trivial but it has a _massive_ impact on the quality of the interaction.
IM is great; It occupies the perfect spot where the conversation is real time but the parties don't have to immediately answer. Having 30 seconds to think in between each interaction sounds trivial but it has a _massive_ impact on the quality of the interaction.