One of these days, they'll fuck up big time for many customers and get sued. They'll survive, but it'll cost a lot of money.
Especially for Google (and other life-or-death services for many people), the solution seems kind of simple: charge for support. Google terminated your GMail-Account because you logged in from Turkey? Pay $50 to get somebody to listen to your story and work with you on proving your identity. Would you rather change your email on all your accounts or pay $50?
One of these days, they'll fuck up big time for many customers and get sued. They'll survive, but it'll cost a lot of money.
Especially for Google (and other life-or-death services for many people), the solution seems kind of simple: charge for support. Google terminated your GMail-Account because you logged in from Turkey? Pay $50 to get somebody to listen to your story and work with you on proving your identity. Would you rather change your email on all your accounts or pay $50?