DigitalOcean is operating worse than a fly by night host (like AlphaRacks, GreenValueHost, etc). The reasonable course of action would've been to email the customer and throttle their API access to prevent load spikes, but DO instead locked their entire account (not just the service that DO felt was being abused).
A fly by night will often only suspend the VM or database that is in question, not other services on the account (having been in that position before).
A fly by night will often only suspend the VM or database that is in question, not other services on the account (having been in that position before).