I guess my issue is that we didn't want or need support. We just wanted x-pack features such as Auth and the Alerting plugins.
We were already hosting it fine ourselves on AWS, as we had devops people very familiar with ES. However the price they quoted us per year was insane for our cluster size for ~20 nodes.
We were already hosting it fine ourselves on AWS, as we had devops people very familiar with ES. However the price they quoted us per year was insane for our cluster size for ~20 nodes.