I have been with Fi for several years and have never had a problem with customer service. I always call and speak with a rep who is readily available to help. My Pixel 1 had bluetooth issues and I was sent a replacement within a week. The second time it went bad because the screen stopped turning on, it was an equally quick turn around.
Maybe voice is a better option than chat, at least in my experience.
Maybe voice is a better option than chat, at least in my experience.