There’s a reason Walmart and Dollar General are crushing others, and it’s because either their customers can’t afford good customer service or they don’t care for it and choose to shop there anyway. The proof is literally the fact that mom and pop stores and others like Sears went out of business, customers preferred saving $5 over good customer service.
As I prefaced above, this is true for business where customers aren’t differentiating between vendors except on price.
As I prefaced above, this is true for business where customers aren’t differentiating between vendors except on price.