So the initial letter hits upon something that the article itself ignores, namely that the FOSS community requires more than just developers. I see this attitude all the time in certain circles that only the developers contribute any value to a project, and prospective contributors should either learn to code or get f--ked. It's not terribly welcoming to the larger community (of whom the majority are not developers), and the fact that many of these projects lack adequate documentation, wide availability, or a centralized support forum only reinforces that understanding.
It's a problem that can be remedied, provided the projects stop pretending that the packagers, technical writers, GUI/UX artists, and community managers are expendable.
It's a problem that can be remedied, provided the projects stop pretending that the packagers, technical writers, GUI/UX artists, and community managers are expendable.