We’ve been fighting a hospital on an overcharge that drained our HSA account. Every person we talked to has been utterly flabbergasted that we are complaining because “it says here you owe $0”. They can’t get it through their heads that the insurance paid them with our own money, and that we’d like to be refunded the overage.
It’s just a confusing concept to these people. This is what happens when most people use someone else’s money to pay for things. Nobody knows or cares what anything is supposed to cost.
It’s just a confusing concept to these people. This is what happens when most people use someone else’s money to pay for things. Nobody knows or cares what anything is supposed to cost.