It is true that lower income folks tend to have simpler taxes and really don't need software. The taxes are easy on paper.
But e-file still wins. Most poor folks could really use the money they get back from taxes and it is definitely quicker. E-file also saves folks from doing things like making copies, buying stamps, and mailing. On top of it all, there is a fair amount less chance of mistakes. Not to mention that there is a sizable number of folks that cannot figure out the legalese the IRS uses for slightly complicated taxes and the IRS helplines are generally of little help.
But e-file still wins. Most poor folks could really use the money they get back from taxes and it is definitely quicker. E-file also saves folks from doing things like making copies, buying stamps, and mailing. On top of it all, there is a fair amount less chance of mistakes. Not to mention that there is a sizable number of folks that cannot figure out the legalese the IRS uses for slightly complicated taxes and the IRS helplines are generally of little help.