>Now, you can build systems where it's just impossible for even your own people to get access. But that has a high cost, as you will see in every thread where people castigate Google because they got locked out of something. Why can't Google just hire helpdesk people who have super-user access, they ask...
I don't see how allowing helpdesk operators to help users recover access to their accounts has any relation at all to the helpdesk operators having access to the account itself. They need to be able to access and update account metadata, not the account itself.
I don't see how allowing helpdesk operators to help users recover access to their accounts has any relation at all to the helpdesk operators having access to the account itself. They need to be able to access and update account metadata, not the account itself.