Sorry this happened to you! Feel free to send me your case number (email in profile), and I'll escalate it.
The Support personnel have hopefully been helping out, as all Billing Issues are covered regardless of support tier. I obviously don't know the ins and outs of payment instrument refunds / do debit cards mean that you actually do have to contact your bank, but I'm sure people in Support do.
The Support personnel have hopefully been helping out, as all Billing Issues are covered regardless of support tier. I obviously don't know the ins and outs of payment instrument refunds / do debit cards mean that you actually do have to contact your bank, but I'm sure people in Support do.