Airbnb says "The safety and privacy of our community -- both online and offline -- is our priority [1]"
[1] Contradicts the experience of the guest : "They still didn't seem to grasp the seriousness of the issue. They were treating it like a canceled booking," Nealie Barker said. Ultimately, Airbnb's trust and safety team promised to conduct an investigation, and it temporarily suspended the listing. ... After she got through to them two weeks later, the company told her that the host had been "exonerated," and the listing reinstated. It was only after she posted about the incident on Facebook and local New Zealand news stations reported her experience that the host was permanently banned, she said.
[1] Contradicts the experience of the guest : "They still didn't seem to grasp the seriousness of the issue. They were treating it like a canceled booking," Nealie Barker said. Ultimately, Airbnb's trust and safety team promised to conduct an investigation, and it temporarily suspended the listing. ... After she got through to them two weeks later, the company told her that the host had been "exonerated," and the listing reinstated. It was only after she posted about the incident on Facebook and local New Zealand news stations reported her experience that the host was permanently banned, she said.