It's not just one story though - there have been plenty stories and comments on HN, as well as other places.
I'd be surprised if anyone who regularly travels to the US hasn't found it to be extremely unpleasant at times. A while back I spent 6 months or so going back and forth from the UK to Houston or Atlanta, and every time I absolutely hated going through immigration. I've travelled to dozens of countries, and literally everywhere I've found the border guards to be friendly - except the US. Every time they behaved like power-hungry bullies, or I saw them behaving that way towards others. One time I travelled with a female colleague who was basically harassed by ridiculous questions from a very angry and loud border guard for no reason at all. He wasn't satisfied until she was in tears.
Another time there was a really long queue after getting off a flight (think it took over an hour to get to the desk), and there was a pregnant woman in the queue who seemed unwell and wanted to sit down - a guard shouted at her to stay in line, refused to get her a chair, and refused to let her jump forward in the queue (despite prompting from willing fellow passengers).
So the reason people don't want to travel to the US? Because it's a fucking horrible experience.
I'd be surprised if anyone who regularly travels to the US hasn't found it to be extremely unpleasant at times. A while back I spent 6 months or so going back and forth from the UK to Houston or Atlanta, and every time I absolutely hated going through immigration. I've travelled to dozens of countries, and literally everywhere I've found the border guards to be friendly - except the US. Every time they behaved like power-hungry bullies, or I saw them behaving that way towards others. One time I travelled with a female colleague who was basically harassed by ridiculous questions from a very angry and loud border guard for no reason at all. He wasn't satisfied until she was in tears.
Another time there was a really long queue after getting off a flight (think it took over an hour to get to the desk), and there was a pregnant woman in the queue who seemed unwell and wanted to sit down - a guard shouted at her to stay in line, refused to get her a chair, and refused to let her jump forward in the queue (despite prompting from willing fellow passengers).
So the reason people don't want to travel to the US? Because it's a fucking horrible experience.