Atreus creator here. It doesn't happen often, but occasionally I have customers run into trouble putting their kit together, and I'm committed to always stepping them thru the process of troubleshooting and walking thru the fix. The last thing I want is for you to buy a keyboard and never get it working properly.
Here's an instance where someone damaged their kit's microcontroller and was walked thru the repair process: https://old.reddit.com/r/MechanicalKeyboards/comments/5clvio...