Yes. I'm so sick of businesses relying on people not cancelling to exist, and thereby making their calcellation process as time consuming and obtuse as possible to reduce consumers chances of cancelling.
Consumers should be able to just NOT pay for a service, and then it's on the service-provider to turn off the customer's access.
I can't tell you the amount of services I've past up on simply because I don't want to (potentially) deal with an awful cancellation process, and then go through the hassle of charging back on my CC. It's just not worth the time -- and they know it and depend on it -- which is frankly disgusting. Invest some time in a better product...
Consumers should be able to just NOT pay for a service, and then it's on the service-provider to turn off the customer's access.
I can't tell you the amount of services I've past up on simply because I don't want to (potentially) deal with an awful cancellation process, and then go through the hassle of charging back on my CC. It's just not worth the time -- and they know it and depend on it -- which is frankly disgusting. Invest some time in a better product...