The biggest example to me that Amazon no longer cares about the customer is their experience for non-Prime users. Random, regular items like Blu-ray discs or diapers will randomly get marked as "Prime Exclusive", and cannot be ordered from Amazon without a Prime subscription, even at a higher price. Prime Exclusive items are, mystifyingly, not even a better price, and usually the same or cheaper elsewhere. Amazon is literally giving you the choice to get Prime or shop elsewhere, and... I go shop elsewhere. Completely mystifying decision on Amazon's part.
Amazon just seems to enjoy screwing with anyone who doesn't have Prime, and has done it for years. It's never gotten a lot of coverage because of the pervasiveness of Prime: Anyone reading this comment probably never knew this, because they already had Prime.
Amazon just seems to enjoy screwing with anyone who doesn't have Prime, and has done it for years. It's never gotten a lot of coverage because of the pervasiveness of Prime: Anyone reading this comment probably never knew this, because they already had Prime.