I have reported and watched maybe half a dozen bugs get fixed on Amazon, starting in 2003 I think. Never even experienced a reply from any other company when trying to report problems over the years.
I think a handful of companies are getting more proactive with security reporting, but everyone still treats the quality of their services and front line support system as an afterthought.
I think a handful of companies are getting more proactive with security reporting, but everyone still treats the quality of their services and front line support system as an afterthought.