Except users lie all the time. They don't know what they need or want. People are horrible at being logical about what will actually help them.
Watch them work. Watch a bunch of people work. Test and prototype changes and watch more people work. And watch them work at their desk or where ever they work.
Except users lie all the time. They don't know what they need or want. People are horrible at being logical about what will actually help them.
Watch them work. Watch a bunch of people work. Test and prototype changes and watch more people work. And watch them work at their desk or where ever they work.