That's a shame. I wonder if customers have any recourse? I'd feel absolutely defrauded if I found out a tip I made through a service like this was (effectively) going to the operator rather than the person who the app represented it as going to.
I don't think "oh the tip went to the contractor we just lowered their wages by the same amount" sounds convincing in a court room.
I don't think "oh the tip went to the contractor we just lowered their wages by the same amount" sounds convincing in a court room.