My experience with using online legal services (including some recommended here) for simple matters was that you're hiring the bottom of the barrel / oversubscribed intern time.
Being a lawyer seems kind of like being a doctor -- you can easily solicit more work than you can do, if you're good at your job.
Consequently, if you're good, why would you accept internet clients? And all the problems they entail. Quantity is not a problem you have.
It's annoying, but follow the adage. Pick up a phone and ask family / friends / local lawyers / etc who they would recommend. Any lawyer should be able to handle communication over the internet for most of the casework.
Being a lawyer seems kind of like being a doctor -- you can easily solicit more work than you can do, if you're good at your job.
Consequently, if you're good, why would you accept internet clients? And all the problems they entail. Quantity is not a problem you have.
It's annoying, but follow the adage. Pick up a phone and ask family / friends / local lawyers / etc who they would recommend. Any lawyer should be able to handle communication over the internet for most of the casework.