Comment by standrews

I first started thinking about this in my previous job at Pipedrive. CRMs are like marketing software: all seem to have a very similar feature set. But if you looked closely you would see that Close.io was better at high-volume /SDR type work, Pipedrive was better at managing a sales pipeline (with perhaps fewer but higher value deals), some were better at contact management.

Same features, but founders had put together their unique blend based on their worldview.