Ex-Netflix here. When I was there we had two metrics we cared about: hours watched and retention. Whenever we introduced a new feature we carefully measured it's impact on those two metrics. Ultimately, retention was the most important metric, but hours watched was a leading indicator for retention.
I always had a bit of a moral dilemma working at Netflix because my goal was to get people to spend more time watching Netflix, which I didn't really think was good for humanity.
Either way, it was nice having very clear goals. Netflix was a great company to work for.
I always had a bit of a moral dilemma working at Netflix because my goal was to get people to spend more time watching Netflix, which I didn't really think was good for humanity.
Either way, it was nice having very clear goals. Netflix was a great company to work for.