There's hybrid cases though, where you can use automation/business logic to lower the skill floor required for some work.
That's pretty much the business model of the company I work for. We have what is essentially a call center using custom CRM/workflow software doing work that used to be done by many times more people with much more training. Instead of 5 licensed and well paid people we do the same work with one lower paid and less trained person assisted with software.
Humans are still involved to make decisions when needed and for communication, but the simple and clear stuff is automated so we can hire pretty much anyone.
It's good for our clients since we are cheaper and more efficient, but less good for the workers we're replacing who will need to find new marketable skills or fall down the ladder.
That's pretty much the business model of the company I work for. We have what is essentially a call center using custom CRM/workflow software doing work that used to be done by many times more people with much more training. Instead of 5 licensed and well paid people we do the same work with one lower paid and less trained person assisted with software.
Humans are still involved to make decisions when needed and for communication, but the simple and clear stuff is automated so we can hire pretty much anyone.
It's good for our clients since we are cheaper and more efficient, but less good for the workers we're replacing who will need to find new marketable skills or fall down the ladder.