I get customers doing this for Twiddla every few months despite sending monthly receipt mails explaining how I'm happy to cancel their service and even refund as many months of it as they like if they're not happy for any reason.
But no. Some people would rather call their bank and accuse me of fraud than reply to a mail (or click a prominent link on their account page).
No amount of reaching out to ask them to cancel a chargeback has ever worked. It's baffling. Sure, it's a (way more complicated) way of cancelling your subscription. But it affects my ability to run my business.
So yeah. Don't do this until you at least try clicking the cancel button on the website.
I get customers doing this for Twiddla every few months despite sending monthly receipt mails explaining how I'm happy to cancel their service and even refund as many months of it as they like if they're not happy for any reason.
But no. Some people would rather call their bank and accuse me of fraud than reply to a mail (or click a prominent link on their account page).
No amount of reaching out to ask them to cancel a chargeback has ever worked. It's baffling. Sure, it's a (way more complicated) way of cancelling your subscription. But it affects my ability to run my business.
So yeah. Don't do this until you at least try clicking the cancel button on the website.