Comment Comment by richadams There are some good additional resources referenced in the docs here: https://response.pagerduty.com/resources/reading/Specifically, Google's SRE books are particularly useful (https://landing.google.com/sre/books/) along with the book "Incident Management for Operations" (http://shop.oreilly.com/product/0636920036159.do) and Etsy's Debriefing Facilitation Guide (http://extfiles.etsy.com/DebriefingFacilitationGuide.pdf).The book "Comparative Emergency Management" (https://training.fema.gov/hiedu/aemrc/booksdownload/compemmg...) is also quite interesting, as it compares the emergency management practices of about 30 different countries. parent richadams 7 years ago
Specifically, Google's SRE books are particularly useful (https://landing.google.com/sre/books/) along with the book "Incident Management for Operations" (http://shop.oreilly.com/product/0636920036159.do) and Etsy's Debriefing Facilitation Guide (http://extfiles.etsy.com/DebriefingFacilitationGuide.pdf).
The book "Comparative Emergency Management" (https://training.fema.gov/hiedu/aemrc/booksdownload/compemmg...) is also quite interesting, as it compares the emergency management practices of about 30 different countries.