The main problem with issue trackers is similar to the problem of programming forums before Stack Overflow. Issue trackers become a chronological pile-up of crap. Stack Overflow is an incredible leap from earlier programming forums because it isolated what was valuable (questions, answers) and moved the chaff out of the way (comments, revising the question).
JIRA is basically the most sophisticated programming forum, for issue tracking. What we need is the Stack Overflow of issue tracking, that figures out what the real entities and actions are and eliminates the chronological pile-up.
JIRA is basically the most sophisticated programming forum, for issue tracking. What we need is the Stack Overflow of issue tracking, that figures out what the real entities and actions are and eliminates the chronological pile-up.