Comment by pg

It's fascinating that the biggest problem is bureaucracy. I don't think the big companies are aware that it's such a big problem. When organizations institute bureaucratic rules, it's always to avoid problems-- e.g. duplication of effort. They never seem to consider the cost of the rules, only the cost of not having them. But this shows how high the cost is. If you're too bureaucratic, it doesn't just make people demoralized or unproductive. It makes them not want to work for you at all. Which means you're not even measuring the cost of such rules accurately; you're only measuring the effect on the people they don't cause to opt out of your sample.