Comment by BucketSort

I don't like conflating the two concerns either, and I'm not saying you condone the behavior, but once it happens, dealing with it appropriately is important. You don't want people like the poster above going around feeling like their issue was unjustly ignored, and that they have no recourse for the resolution of their issue. I mean, do what you will... this is just a common thing I see which causes friction between users and maintainers.