They lost me the moment they kept it a secret and they practically monetized on this.
I would gladly pay for a new (£50-£70) battery every 2 years to keep my phone up and running. It is the lack of transparency that made me angry. I do have the technical skills/knowledge to understand the reasons. I also have the critical thinking to (imho) dismiss their BS answer that they force me to spend £1000 instead of £50. And this is where they killed my 'loyalty' to their products.
I would gladly pay for a new (£50-£70) battery every 2 years to keep my phone up and running. It is the lack of transparency that made me angry. I do have the technical skills/knowledge to understand the reasons. I also have the critical thinking to (imho) dismiss their BS answer that they force me to spend £1000 instead of £50. And this is where they killed my 'loyalty' to their products.