I was visiting my SO's parents in Portland for the holidays when this happened. Their cable TV stopped working for at least two days and we all got an emergency services text with the local emergency number because 911 wasn't going to work. (At least their Internet through CenturyLink remained working.)
This also happened to coincide with them receiving a notice of a $50/month increase on their bill from CenturyLink, as well as my SO giving them a Roku for the holidays and setting them up with streaming services, which they got lots of practice using in the two whole days the cable TV didn't work.
Guess who's cutting the cord and switching to Internet-only service from Verizon FIOS at a much cheaper rate now?
This is what happens when you treat IT like a cost center and don't provide the necessary funds to tackle technical debt and keep your services up and running: You get huge costly outages revealing your basic incompetence and customers fleeing to superior competitors forever.
This also happened to coincide with them receiving a notice of a $50/month increase on their bill from CenturyLink, as well as my SO giving them a Roku for the holidays and setting them up with streaming services, which they got lots of practice using in the two whole days the cable TV didn't work.
Guess who's cutting the cord and switching to Internet-only service from Verizon FIOS at a much cheaper rate now?
This is what happens when you treat IT like a cost center and don't provide the necessary funds to tackle technical debt and keep your services up and running: You get huge costly outages revealing your basic incompetence and customers fleeing to superior competitors forever.