Comment by athirnuaimi

As someone who has built and published apps on both major platforms, this issue of not being able to speak to someone is a problem on the Apple platform as well (as on Googles). As mentioned in the article, it’s heart wrenching to receive an email saying there is a problem with your app and know that the app or the release you worked so hard on might not get published. Having a release rejected can also be as bad as a termination if that release has a major new feature. The platforms price their developer accounts very low to attract developers but those of us who make a living of it would gladly pay a bigger price to get a higher quality of support. There are many developers who make their living off apps and struggle with the black hole that is app approval and the associated dispute process