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Comment by nindalf

A. OP's original problem is that users aren't noting down the secret when they're requested to.

B. Manual review works, unless there is a sufficient incentive to break it. Here's an example of PlayStation Network struggling with hackers disabling 2FA via customer support - https://waypoint.vice.com/en_us/article/43ebpd/the-long-weir...

C. If a user is resetting 2FA then most likely they've lost the device on which they had the authenticator app installed. If they still had access to it, authorizing them to perform a 2FA reset would be trivial.

D. Reset via email is the most commonly used one. It's scalable, unlike manual review. Less secure, arguably.

> This is the most tricky issue about 2FA: who's going to authenticate the authentication system

100% agree here. It's a hard problem.

parent nindalf 7 years ago

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