I just discovered that the original video files that I uploaded to SmugMug were downsampled into another format, and to make things even worse - the metadata is lost on download. That is, the original video date and time, location info etc is visible on SmugMug, but no longer available when I download a video (either individually or inside a gallery). This metadata is really important to me.
I contacted SmugMug support, but they basically say they can't help :( they don't seem to be willing to re-apply it to the video, nor to export it into another format (the metadata is still shown/stored on SmugMug, so it's not totally lost, but it's effectively locked-in).
What shall I do? I thought maybe submitting a GDPR data portability request for all my data[0]. It seems a bit weird to go down that path, but it is within my rights as a European citizen. Otherwise, any ideas on how to "convince" SmugMug to avoid this weird lock-in? They're generally a very helpful company, but not in this case it seems.
[0] https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-data-portability/
I contacted SmugMug support, but they basically say they can't help :( they don't seem to be willing to re-apply it to the video, nor to export it into another format (the metadata is still shown/stored on SmugMug, so it's not totally lost, but it's effectively locked-in).
What shall I do? I thought maybe submitting a GDPR data portability request for all my data[0]. It seems a bit weird to go down that path, but it is within my rights as a European citizen. Otherwise, any ideas on how to "convince" SmugMug to avoid this weird lock-in? They're generally a very helpful company, but not in this case it seems.
[0] https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-data-portability/