Yelp would also work, if the business concerned cared a ridiculous amount about resolving complaints there. That's the only value - that these particular companies care an awful lot about resolving complaints left with the BBB.
Got bullshitted by Comcast phone rep, skipped straight to BBB complaint since I didn't want to deal with Comcast for hours/days, less than a week later I had their VIP Customer Service department calling/emailing daily until they (not me) got the issue resolved.
Perhaps an FCC complaint results in the same result, but it worked out perfectly for me.
Yelp would also work, if the business concerned cared a ridiculous amount about resolving complaints there. That's the only value - that these particular companies care an awful lot about resolving complaints left with the BBB.
Got bullshitted by Comcast phone rep, skipped straight to BBB complaint since I didn't want to deal with Comcast for hours/days, less than a week later I had their VIP Customer Service department calling/emailing daily until they (not me) got the issue resolved.
Perhaps an FCC complaint results in the same result, but it worked out perfectly for me.