Comment by stickdogg

Of course. Companies stating that info has been misplaced, or taken over by a different representative, or whatever has been happening since the dawn of time. It used to be a kind of CYA. As tech has increased to where I can record every call made on my phone or line and specs about it. If you don't know that they have all your data, now you do, because they do. I believe this tactic will stay around for a bit as a last ditch bully attempt.