The author seems to imply the smart reply buttons immediately send an email with the chosen phrase. This is incorrect. They open an email draft beginning with the chosen phrase.
There are many times I've used one of these buttons to begin a much more detailed email. Not only do they save a few keystrokes, but they help you get past that first wave of "blank canvas" writer's block.
There are many times I've used one of these buttons to begin a much more detailed email. Not only do they save a few keystrokes, but they help you get past that first wave of "blank canvas" writer's block.