Comment by Tor3

When I'm in Japan and want to talk with my insurance company, bank, or airline over on the other side of the world, there's just one way: A phone number. Which is the (main) reason I'm still using Skype. There are other, and sometimes better, alternatives for video/chat/group chats/photos etc. But still nothing that competes with Skype's phone support, although Skype in general has degenerated a lot since the early days.