I'm currently the only Customer Success Manager for our bootstrapped Customer Success Management startup Akita --https://www.akitaapp.com (in addition to being CEO/Head of Product Development).
I felt like it was the best way to get continuous feedback from customers and dog food our product.
It has really helped us improve our product but is now going from something that "doesn't scale" to something that "prevents scaling". I hope to hire my replacement pretty soon!
I felt like it was the best way to get continuous feedback from customers and dog food our product.
It has really helped us improve our product but is now going from something that "doesn't scale" to something that "prevents scaling". I hope to hire my replacement pretty soon!