This was once described to me as the Law of Enterprise Sofware:
All enterprise software sucks, because it's sold to administrators, not to users.
The managers see the purpose of software as improving their own workflow (tracking, data gathering, compliance) as well as controlling the users, not (gasp) empowering them.
Compounding the problem of enterprise software is customization. A person who works at an EHR vendor told me that every clinic system wants to develop their own bespoke workflow, in search of slightly higher efficiency, and so the thing that the user actually sees is not a well engineered system, but a hodgepodge of screens and forms that were designed at the last minute. My friend said that the user experience is a lot better at sites where the customer uses the off-the-shelf implementation with little or no customization.
All enterprise software sucks, because it's sold to administrators, not to users.
The managers see the purpose of software as improving their own workflow (tracking, data gathering, compliance) as well as controlling the users, not (gasp) empowering them.
Compounding the problem of enterprise software is customization. A person who works at an EHR vendor told me that every clinic system wants to develop their own bespoke workflow, in search of slightly higher efficiency, and so the thing that the user actually sees is not a well engineered system, but a hodgepodge of screens and forms that were designed at the last minute. My friend said that the user experience is a lot better at sites where the customer uses the off-the-shelf implementation with little or no customization.