So after having multiple issues with namecheap.com these last few months.. we are looking for a new registar. The issues invlovled are
1) Lost DNS settings !
2) Registering of already registered domains and only reverting a few days later !
3) No communication from them.
4) It seems if you buy additional services from them, your DNS settigs are reset/remove
"I am so sorry for the inconvenience. Per my check, you recently bought a private email subscription from us and there was a bug in our system and that is the reason your DNS records are gone. Please allow me a few minutes I will set up the records for your domain."
"I am so sorry for the inconvenience. Per my check, you recently bought a private email subscription from us and there was a bug in our system and that is the reason your DNS records are gone. Please allow me a few minutes I will set up the records for your domain."