Experienced similar issues with a 20x annual spend on Apple gear. After a laundry list of issues with Apple Business and some repairs we switched to buyint from a procurement partner (CDW) and moved device repairs in-house via Apple Self Service so that we aren't stuck with overpriced flat-rate depot repairs.
Like the iPhone Upgrade Program, it's probably best for businesses to lease devices from Apple than to deal with all the nonsense around repairs.
Like the iPhone Upgrade Program, it's probably best for businesses to lease devices from Apple than to deal with all the nonsense around repairs.