Google's hubris is believing engineering brilliance alone can solve everything. They are consistently bogglingly bad at human interaction -- communications, PR, management, UX, customer service.
There always seems to be a lack of well-roundedness at Google. It didn't really matter back when they just did search, but now that they're expanding into other fields, they're looking more and more like an expert hammerer than an master of many tools.
There always seems to be a lack of well-roundedness at Google. It didn't really matter back when they just did search, but now that they're expanding into other fields, they're looking more and more like an expert hammerer than an master of many tools.